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AdminUserController
<?php
namespace App\Http\Controllers\Admin;
use App\Actions\User\CreateStaffAccountAction;
use App\Http\Controllers\Controller;
use App\Http\Requests\StoreStaffRequest;
use App\Models\User;
use Illuminate\Http\RedirectResponse;
use Illuminate\View\View;
class AdminUserController extends Controller
{
public function index(): View
{
return view('admin.admins.index', [
'admins' => User::query()->where('role', 'admin')->orderBy('name')->get(),
]);
}
public function store(StoreStaffRequest $request, CreateStaffAccountAction $action): RedirectResponse
{
$action->handle($request->validated(), 'admin');
return back()->with('success', 'Akun admin dibuat. Email berisi password login sudah dikirim.');
}
public function update(StoreStaffRequest $request, User $admin): RedirectResponse
{
$admin->update($request->safe()->only(['name', 'username', 'email']));
return back()->with('success', 'Data admin diperbarui.');
}
/**
* Toggle active/inactive, guarding against deactivating the last active
* admin (the system would then have no one left to manage it).
*/
public function toggleActive(User $admin): RedirectResponse
{
if ($admin->is_active) {
$otherActiveAdmins = User::query()
->where('role', 'admin')
->where('is_active', true)
->where('id', '!=', $admin->id)
->exists();
if (! $otherActiveAdmins) {
return back()->with('error', 'Tidak bisa menonaktifkan admin aktif terakhir.');
}
}
$admin->update(['is_active' => ! $admin->is_active]);
return back()->with('success', $admin->is_active ? 'Akun admin diaktifkan.' : 'Akun admin dinonaktifkan.');
}
}
ApplicationController
<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Http\Requests\StoreApplicationRequest;
use App\Models\Application;
use App\Models\Client;
use App\Models\User;
use Illuminate\Http\RedirectResponse;
use Illuminate\View\View;
class ApplicationController extends Controller
{
public function index(): View
{
return view('admin.applications.index', [
'applications' => Application::query()->with(['client', 'dedicatedTechnician'])->orderBy('name')->get(),
'clients' => Client::query()->orderBy('name')->get(),
'technicians' => User::query()->where('role', 'technician')->where('is_active', true)->orderBy('name')->get(),
]);
}
public function store(StoreApplicationRequest $request): RedirectResponse
{
Application::create($request->validated() + ['is_active' => true]);
return back()->with('success', 'Aplikasi baru ditambahkan.');
}
public function update(StoreApplicationRequest $request, Application $application): RedirectResponse
{
$application->update($request->validated());
return back()->with('success', 'Data aplikasi diperbarui.');
}
/**
* Deactivate instead of delete: past complaints tied to this application
* must stay intact (same reasoning as Client::toggleActive, §11/§12).
*/
public function toggleActive(Application $application): RedirectResponse
{
$application->update(['is_active' => ! $application->is_active]);
return back()->with('success', $application->is_active ? 'Aplikasi diaktifkan.' : 'Aplikasi dinonaktifkan.');
}
}
ClientController
<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Http\Requests\StoreClientRequest;
use App\Models\Client;
use Illuminate\Http\RedirectResponse;
use Illuminate\View\View;
class ClientController extends Controller
{
public function index(): View
{
return view('admin.clients.index', [
'clients' => Client::query()->orderBy('name')->get(),
]);
}
public function store(StoreClientRequest $request): RedirectResponse
{
$data = $request->safe()->except('logo');
if ($request->hasFile('logo')) {
$data['logo'] = $request->file('logo')->store('client-logos', 'public');
}
Client::create($data + ['is_active' => true]);
return back()->with('success', 'Instansi baru ditambahkan.');
}
public function update(StoreClientRequest $request, Client $client): RedirectResponse
{
$data = $request->safe()->except('logo');
if ($request->hasFile('logo')) {
$data['logo'] = $request->file('logo')->store('client-logos', 'public');
}
$client->update($data);
return back()->with('success', 'Data instansi diperbarui.');
}
/**
* Deactivate instead of delete: past complaints tied to this client must
* stay intact for the monthly recap (§14), so we just hide it from the
* public dropdown (§11).
*/
public function toggleActive(Client $client): RedirectResponse
{
$client->update(['is_active' => ! $client->is_active]);
return back()->with('success', $client->is_active ? 'Instansi diaktifkan.' : 'Instansi dinonaktifkan.');
}
}
ComplaintController
<?php
namespace App\Http\Controllers\Admin;
use App\Actions\Complaint\CloseComplaintAction;
use App\Http\Controllers\Controller;
use App\Http\Requests\CloseComplaintRequest;
use App\Models\Complaint;
use Illuminate\Http\RedirectResponse;
use Illuminate\Http\Request;
use Illuminate\View\View;
class ComplaintController extends Controller
{
public function index(Request $request): View
{
$complaints = Complaint::query()
->with(['client', 'assignedTechnician'])
->when($request->filled('status'), fn ($q) => $q->where('status', $request->string('status')))
->latest('report_date')
->paginate(20)
->withQueryString();
return view('admin.complaints.index', [
'complaints' => $complaints,
'statusFilter' => $request->string('status')->value(),
]);
}
public function show(Complaint $complaint): View
{
$complaint->load(['client', 'application.dedicatedTechnician', 'assignedTechnician', 'responses.technician', 'activities.causer']);
return view('admin.complaints.show', ['complaint' => $complaint]);
}
/**
* Admin sets the invoice price for a resolved ticket and closes it.
* There is no manual "assign to technician" step anymore — technicians
* claim open tickets themselves from their own dashboard (§4).
*/
public function close(CloseComplaintRequest $request, Complaint $complaint, CloseComplaintAction $action): RedirectResponse
{
$action->handle($complaint, $request->user(), $request->validated('price'));
return back()->with('success', 'Tagihan disimpan, tiket ditutup.');
}
}
DashboardController
<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Models\Complaint;
use Illuminate\View\View;
class DashboardController extends Controller
{
public function index(): View
{
$statusCounts = Complaint::query()
->selectRaw('status, count(*) as total')
->groupBy('status')
->pluck('total', 'status');
$overdue = Complaint::query()
->whereIn('status', ['open', 'in_progress'])
->where(function ($query) {
$query->where(fn ($q) => $q->where('priority', 'urgent')->where('report_date', '<=', now()->subHours(4)))
->orWhere(fn ($q) => $q->where('priority', 'normal')->where('report_date', '<=', now()->subHours(48)));
})
->count();
return view('admin.dashboard', [
'statusCounts' => $statusCounts,
'overdueCount' => $overdue,
'recentComplaints' => Complaint::query()->with('client')->latest('report_date')->take(10)->get(),
// "open" always means unclaimed now — technicians self-claim, admin no longer pushes assignments (§4).
'unclaimedComplaints' => Complaint::query()->where('status', 'open')->count(),
]);
}
}
RecapController
<?php
namespace App\Http\Controllers\Admin;
use App\Actions\Recap\GenerateVerificationQrCode;
use App\Actions\Recap\StoreRecapReport;
use App\Http\Controllers\Controller;
use App\Models\Client;
use App\Models\Complaint;
use Barryvdh\DomPDF\Facade\Pdf;
use Illuminate\Http\Request;
use Illuminate\Http\Response;
use Illuminate\View\View;
class RecapController extends Controller
{
public function index(): View
{
return view('admin.recap.index', [
'clients' => Client::query()->orderBy('name')->get(),
]);
}
/**
* Monthly recap per client. Price is set by admin per ticket when it's
* closed (§14/§16) — only closed tickets have a price and count toward
* the billable total; resolved-but-not-yet-invoiced tickets are shown
* separately as still pending.
*/
public function show(
Request $request,
GenerateVerificationQrCode $qrCode,
StoreRecapReport $storeRecapReport,
): Response {
$request->validate([
'client_id' => ['required', 'uuid', 'exists:client,id'],
'month' => ['required', 'integer', 'between:1,12'],
'year' => ['required', 'integer', 'min:2020'],
]);
$client = Client::findOrFail($request->string('client_id'));
$month = $request->integer('month');
$year = $request->integer('year');
$complaints = Complaint::query()
->where('client_id', $client->id)
->whereYear('report_date', $year)
->whereMonth('report_date', $month)
->with('assignedTechnician')
->orderBy('report_date')
->get();
$billable = $complaints->where('status', 'closed');
$report = $storeRecapReport->handle($client, $month, $year, $complaints);
$pdf = Pdf::loadView('admin.recap.pdf', [
'client' => $client,
'complaints' => $complaints,
'billableTotal' => $billable->sum('price'),
'billableCount' => $billable->count(),
'month' => $month,
'year' => $year,
'report' => $report,
'verificationQrCode' => $qrCode->handle(route('recap.verify', $report->token)),
])->setPaper('a4');
$filename = "rekap-{$client->name}-{$month}-{$year}.pdf";
return $pdf->stream($filename);
}
}
SettingController
<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Http\Requests\UpdateConfigRequest;
use App\Models\Config;
use Illuminate\Http\RedirectResponse;
use Illuminate\View\View;
class SettingController extends Controller
{
/**
* Identitas perusahaan/instansi pengelola helpdesk ini — dipakai di
* letterhead login, footer form pengaduan, dan header cetak rekap.
* Selalu tepat satu baris (singleton), tidak ada create/delete.
*/
public function edit(): View
{
return view('admin.settings.edit', [
'config' => Config::query()->firstOrNew(),
]);
}
public function update(UpdateConfigRequest $request): RedirectResponse
{
$config = Config::query()->first();
$data = $request->safe()->except('company_logo');
if ($request->hasFile('company_logo')) {
$data['company_logo'] = $request->file('company_logo')->store('config-logo', 'public');
}
if ($config) {
$config->update($data);
} else {
Config::create($data);
}
return back()->with('success', 'Pengaturan berhasil disimpan.');
}
}
TechnicianController
<?php
namespace App\Http\Controllers\Admin;
use App\Actions\User\CreateStaffAccountAction;
use App\Http\Controllers\Controller;
use App\Http\Requests\StoreStaffRequest;
use App\Models\User;
use Illuminate\Http\RedirectResponse;
use Illuminate\View\View;
class TechnicianController extends Controller
{
public function index(): View
{
return view('admin.technicians.index', [
'technicians' => User::query()->where('role', 'technician')->orderBy('name')->get(),
]);
}
public function store(StoreStaffRequest $request, CreateStaffAccountAction $action): RedirectResponse
{
$action->handle($request->validated(), 'technician');
return back()->with('success', 'Akun teknisi dibuat. Email berisi password login sudah dikirim.');
}
public function update(StoreStaffRequest $request, User $technician): RedirectResponse
{
$technician->update($request->safe()->only(['name', 'username', 'email']));
return back()->with('success', 'Data teknisi diperbarui.');
}
/**
* Toggle active/inactive instead of a hard delete, so response/activity
* history stays intact (see docs/ALUR_APLIKASI.md §12).
*/
public function toggleActive(User $technician): RedirectResponse
{
$technician->update(['is_active' => ! $technician->is_active]);
return back()->with('success', $technician->is_active ? 'Akun teknisi diaktifkan.' : 'Akun teknisi dinonaktifkan.');
}
}
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